Privacy policy

SMEC Automation Pvt Ltd (“SMEC”, “we”, “our”, or “us”) is committed to protecting the privacy and security of personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website and interact with our services.

By accessing or using the site, you acknowledge and agree to the practices described in this privacy policy.

1. Information we collect

Personal information

Full name; email address; phone number; company name and designation; project requirements or enquiry details; any additional information submitted through forms or communications.

Automatically collected

IP address and approximate location; device type, operating system and browser details; pages visited, time spent and navigation patterns; referring URLs and campaign tracking data.

Cookies and tracking

We use cookies and similar technologies to ensure proper website functionality, improve user experience, analyze traffic and performance, and measure advertising effectiveness. You may control or disable cookies through your browser settings.

2. How we use your information

Enquiries

Responding to enquiries, RFQs and support requests

Information

Providing information about our services and solutions

Performance

Improving website performance and user experience

Analytics

Conducting analytics and campaign performance tracking

Updates

Sending updates, newsletters or relevant communications

Security

Ensuring website security and preventing fraud

Compliance

Complying with legal and regulatory obligations

3. Marketing and communication

We may contact you by email, phone or messaging platforms such as WhatsApp, in order to respond to your enquiries and share relevant service updates, insights and offerings. You may opt out of marketing communications at any time.

4. Legal basis for processing

Where applicable, we process personal data based on your consent (for example, form submissions), legitimate business interests, contractual necessity, and legal obligations.

5. Data sharing and disclosure

We do not sell or rent personal data. We may share your information with internal SMEC teams and affiliated entities, trusted third-party service providers (hosting, analytics, CRM, marketing tools), and legal or regulatory authorities when required. All third parties are required to maintain confidentiality and data protection standards.

6. International data transfers

As SMEC operates across multiple regions, your data may be processed outside your country of residence. We ensure appropriate safeguards are in place to protect your information.

7. Data security

We implement reasonable technical and organizational measures, including secure server infrastructure, access controls, and monitoring and protection systems. However, no system can guarantee absolute security.

8. Data retention

We retain personal data only for as long as necessary to fulfil business and service purposes, comply with legal obligations, and resolve disputes and enforce agreements.

9. Your rights

Depending on your jurisdiction, you may have the right to access your data, correct inaccurate information, request deletion of your data, withdraw consent, and object to or restrict processing. To exercise these rights, please contact us.

10. Third-party links

Our site may contain links to external websites. We are not responsible for their content or privacy practices.

11. Children’s privacy

Our website is intended for business use and is not directed toward individuals under the age of 18. We do not knowingly collect personal data from minors.

12. Updates to this policy

We may update this privacy policy periodically. Changes will be reflected on this page with an updated “last updated” date.

13. Contact us

For any questions or concerns regarding this privacy policy, contact SMEC Automation Pvt Ltd at info@smecong.com or +91 86060 47714.